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© 2018-2021 Monarchia Park

OPENING: expected on the 1st March 2021

Security measures in Monarchia Park
as a result of the COVID-19 virus

Valid from 01.10.2020,
last update 18.01.2021

Safety and protection procedures

Flexible cancellation policy 

  • you may cancel your reservation free of charge 5 days prior to your arrival (100% of the accommodation fee is payable only in case of cancellation within 4 days before the date of arrival)
  • the new reservations are valid with the deposit of 30% (rest 5 days before arrival)

Safety of our guests is most important to us

The necessary conditions have been created by the recommendations of the Austrian authorities and organizations (WKÖ and AUVA on behalf of the Ministries of Health and Tourism).
However, the personal responsibility of our guests is also essential for all these measures. There is an overview of our actions and measures below, as well as the rules we have put in place necessarily.
In addition to the hygiene regulations and recommendations (regular hand washing and hand disinfection, avoiding shaking hands and hugs, etc.), we kindly ask you to follow the rules of our apartment village, too.

Check-in

  • there is no possibility to wait in the lobby next to the reception anymore, so please do not arrive before the official arrival time - which has been changed to 5:00 p.m. this year due to the longer cleaning time - as we cannot provide any place for your changing and luggage storage during the waiting period
  • keep a distance of at least 1 meter from other guests and staff
  • we kindly ask that only one person of your family enter to the counter for a quick administration, while the others should wait outside
  • in order to check in faster, please send your details electronically in advance, no later than the day before your arrival to office@monarchiapark.at
  • please keep distance if you have to wait, and choose contactless payment methods
  • gloves and masks are available on request, for a fee.

Wellness

  • our wellness area is not expected to be open during the winter season due to the inconveniences resulting from the strict official rules and regulations

Playroom

  • the playroom will be closed during the winter season upon official proposal

Cleaning

  • the apartments are cleaned and disinfected with our high-quality machines, however, we had to change the check-in time to do so: guest can occupy their apartments from 5 p.m. in the future
  • the apartments must be left at the end of the stay no later than 10 a.m. for cleaning
  • for your health, we suggest you to let some fresh air into your apartments and enjoy the clean alpine air thereby more often
  • the apartments, public areas and all surfaces are cleaned and disinfected regularly, and we do the same with everything that can be touched (for example handles, railings, etc.)
  • contactless hand sanitizer dispensers were placed in the public areas.
  • clean textiles (bed linen, towels, tablecloths in the restaurant) are still provided to us by Salesianer Company, who have already represented high quality so far. In addition to the required safety measures, our textiles are cleaned with a chemothermal washing process controlled by the Robert Koch Institute, which has disinfectant effect against bacteria and viruses, including the new Corona virus (SARS-CoV-2)

Our colleagues

Our colleagues are healthy. No one can come to work on suspicion of illness. We held hygienic trainings, and apply what we learned. We provide masks for every member of our staff.
Please work with us when we ask you to follow the rules.
We reserve the right to change the security measures, and update them in view of the current situation.
If you have any questions, please do not hesitate to contact us at any time; our contact details are the followings: office@monarchiapark.at, +43 (0) 3587 27360

Skiing is safer than ever...

... since, in addition to the strict Austrian regulations and recommendations, there are a number of other reasons to spend your winter vacation in Monarchia Park:

  • Ski-in ski-out: our apartments are located right next to the ski slope - it’s just in a few steps. You don’t have to take a car or a ski bus to indulge in your favourite winter sport.
  • all apartments have an own, well-equipped kitchen
  • you will not come into contact with other guests in the apartment; the staircase is cleaned on a daily basis, and the handles are disinfected, as well
  • there are neither central air conditioning or ventilation equipment in our apartment houses which can be a potential source of the spread of viruses and pathogens
  • furthermore, Lachtal is also a dead-end settlement so there is no through traffic
  • Ski lifts can be operated safely, there are no closed cabins or lifts, thus ventilation is provided continuously
  • the lift company of Lachtal is also preparing for the opening with great care; continuously updated information can be obtained from here.

… in addition, skiing provides relaxation, recreation and it strengthens your immune system for the winter months ahead.